Terms of Sale Policy

Terms of Sale Policy

Online Orders

Simply follow the instructions prompted on our Website. Once you have placed your order, we will send you a confirmation e-mail providing you with a reference number and the total value of your order that will be debited from your credit/debit card.

Payment

Claro Labs accepts payments through the following methods: Credit/Debit Card/Paypal.  Claro Labs accepts Visa, MasterCard, American Express, and Discover.

By providing us with details of the payment card and submitting the order, you confirm that the credit/debit card that is being used is yours, and you authorize us to deduct the full price of the Products and Services and all other payments that may become due at the time of checkout under this Agreement from your payment card.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses, for any reason, to authorize payment to us, we are not liable for any delay or non-delivery of Products and Services.

Delivery

Delivery costs for your order will be clearly set out before you place your order.

Delivery of your order will be made to the address for delivery you provide on the order form. It is important that this address is accurate. You acknowledge and accept that Claro Labs will not be held responsible for the delivery of your order to an incorrect address in instances where delivery to such address is due to the address being incorrectly stated on the order form.

Claro Labs aims to ship your test kit by ordinary mail within two business days of receipt of order.

Delivery timescales are indicative only. Claro Labs does not accept any liability whatsoever for delayed delivery caused by any third party or by circumstances out of its control, including but not limited to local, national or international disruption of postal services. You acknowledge that you may be required to sign for your order on delivery, and it is your responsibility to ensure that you are available to sign for the order on delivery.

Our prices do not include local taxes and tariffs. Customers outside of the US may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Claro Labs you are considered the Importer of Record and you acknowledge and confirm that you will:

(i) comply with all laws and regulations of the country in which you are receiving the Product;

(ii) complete and file any duty entry form or any other document as is required; and

(iii) pay all import duties and other taxes as may fall due on the Products.

Returns Policy

Cancellation. Every effort will be made to accommodate the cancellation of your order, providing your orders have not been shipped out. In the event that a cancellation was submitted and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after your order was shipped, we will refund you the test price less 15% of the purchase price to cover the cost of the kit and shipping/postage.

To cancel your contract, you must notify us by email at online@clarolabs.com.

If you cancel your contract with Claro Labs for the Products, you must return the Products to Claro Labs. If you have received the Products before you cancel your contract, the Products should be returned to us with the original packaging to:

Claro Labs
Street Address
City, Colorado 11111

You will be responsible for the cost of returning all unwanted (non faulty) Products to us. The Products are your responsibility until they reach us. Therefore for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods.

We will give you a refund for the full price paid for all unwanted (non faulty) Products on receipt, including the cost of postage and packaging charges for the original delivery, but excluding the return costs.

Damaged or Faulty Goods. The liability of Claro Labs and the user’s remedy for any defective Product(s) supplied under these Terms shall be a replacement or refund by Claro Labs of the defective Product(s).

If you find that your Product(s) arrive in an unsatisfactory condition please contact us via e-mail at online@clarolabs.com within 48 hours of when you received the Products, with the following information: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to cancelling your order.

We will request you to return the faulty Products to us by recorded delivery and the Products will then be inspected by us. If the fault is agreed, we will either:

(i) give you a refund for the full price paid for the Products, including the original delivery charges and the cost of returning the Product to us; or

(ii) send a new Product of the same type to you.

The decision as to whether we provide a refund or send a new Product to you will be entirely at our discretion.

Refunds. Refunds will be made using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 7 business days following the day we received your returned Product.

Once your sample is received by our testing laboratory no refund will be possible. However, if you are unhappy with your purchase for any reason please contact Claro Labs at online@clarolabs.com. Claro Labs values your support and feedback on how to better serve our customers.